REFUND POLICY
At NEPTUNE FASHION STORE, we’re committed to ensuring you love your purchase. If for any reason you’re not satisfied, we’re happy to offer a hassle-free return and refund process.
Returns
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Items may be returned within 14 days of delivery.
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To be eligible for a return, items must be:
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Unworn, unwashed, and unused
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In their original condition and packaging
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With all original tags and labels attached
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Refunds
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Once we receive your returned item, we’ll inspect it and notify you of the status.
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Approved refunds will be processed to your original method of payment within 5–10 business days.
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You will receive an email confirmation once your refund has been issued.
- We do not offer direct exchanges. If you need a different size or style, please return the item and place a new order.
Return Shipping
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Customers are responsible for the cost of return shipping unless the item received was damaged or incorrect.
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For your protection, we recommend using a trackable shipping service.
Non-Returnable Items
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Final Sale, clearance items, swimwear, lingerie, and accessories cannot be returned or refunded.
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Gift cards are non-refundable.
How to Request a Return
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Email us at [yourstore@email.com] with your order number and reason for return.
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We will respond with return instructions and a return authorization (if applicable).
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Package the item securely and ship it back to the address provided.
For any questions or concerns, feel free to contact our customer service at [yourstore@email.com].
Thank you for shopping with NEPTUNE FASHION STORE!